Are you a Certified/Registered/Licensed Veterinary Technician looking to join the fascinating field of industry and toxicology? Pet Poison Helpline (PPH)/SafetyCall International, PLLC (SCI) is growing and looking to add full-time (40 hours/week) Veterinary Information Specialists in our office in Bloomington, MN or remote from home if outside of the Twin Cities area.
Candidates who live in Minnesota outside of the Twin Cities Metro area or in the following states are eligible for remote from home positions: Arizona, Colorado, Florida, Georgia, Kansas, Michigan, Nebraska, Nevada, North Carolina, North Dakota, South Dakota, Tennessee, Virginia, Washington and Wisconsin. Remote staff must be able to train in our home office in Bloomington, Minnesota for a 2-4 week period and meet the IT requirements described below. Candidates outside of the Twin Cities will have hotel and travel expenses reimbursed if applicable.
Pet Poison Helpline (PPH) is a 24-hour animal poison control service for pet owners and veterinary professionals who require assistance with treating a potentially poisoned pet. SCI, the parent company of PPH, specializes in industry adverse event management related to humans and animals. PPH/SCI offers competitive pay, generous PTO and benefits for all full time employees, a fun work environment with many perks, growth opportunities and experience in a fascinating field. We encourage all applicants to view our company overview videos at www.petpoisonhelpline.com and www.safetycall.com.
These positions are in a call center/office environment or remote from home if applicable. Given the nature of the positions, many pet owners and veterinary staff are calling under emergency or perceived emergency circumstances and are therefore in distress. Staff must be able to manage cases under pressure and be comfortable talking to people in various emotional states. Veterinary Information Specialist Description
The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side. Information Specialists also handle minor human exposures.
Full-time is 40 hrs/week. Positions do not have a set schedule. Shift times and shift days will vary and include weekends, typically 2 per month and up to 3 during our busy season, and some holidays. At this time available shifts are primarily evening shifts (shift start times ranging from 2pm-6pm CST and shift end times ranging from 10pm-2am CST). While we may be able to work with some scheduling restrictions, flexibility in availability is highly preferred as we operate 24/7. Overnights are not required.