Job Description: The Veterinary Information Specialist position is responsible for responding to incoming cases on Pet Poison Helpline and SafetyCall’s industry side via the telephone, email, and chat applications regarding potential toxic exposures, poisonings and other adverse events from pet owners and veterinarians related to various household and consumer products, animal health products, plants, OTC products, dietary supplements, prescription drugs, and other chemical exposures. Specialists take full histories and details of the events, triage the cases, and provide accurate medical, health and safety information to the callers. Specialists document each case in an electronic record and follow up as necessary to ensure the well-being of the animals and facilitate adverse event reporting on the industry side.
Schedule: Full-time, 40 hours per week. Shifts will be 8 ½ hours long scheduled between 9am-7pm CST. Positions do not have a set schedule. Shift times and days will vary and include weekends, typically 2-3 per month as well as some holidays.
Required Experience, Skills, Knowledge and Abilities
Active CVT/LVT/RVT License and 1+years of work experience in a veterinary clinic/hospital
At least one year of emergency/critical care experience preferred
Ability to work varying shift times and varying days, including weekends as specified above.
Proficiency with keyboarding and data entry, PCs, Microsoft Office, and common computer software and hardware.
Ability to accurately add, subtract, multiply, and divide using whole numbers, common fractions, decimals, ratios and percentages
Excellent verbal and written communication that is clear, concise, professional and empathetic
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Strong attention to detail and the ability to multitask
Customer service focused attitude and behavior
Remote Agent Requirements Candidates who work remotely must have or be willing to obtain and maintain at their expense certain IT requirements including reliable high speed internet with an ISP that can supply a cable modem internet service and meet certain upload and download speed requirements. Candidates must also have a designated home office area that meets certain requirements and may not have any other responsibilities during the time they are working such as caring for dependents.
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Additional Salary Information: In addition to competitive pay, we offer excellent benefits!
About Pet Poison Helpline / SafetyCall International
SafetyCall International the parent company of PPH, specializes in industry adverse event management related to humans and animals.
