VCA Cat Hospital of Chicago located in the Irving Park neighborhood within the Chicago, IL is looking for an Hospital Manager who enjoys working within a feline-only practice with advanced medicine and a cohesive, tenured team.
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The Hospital Manager must believe in a team concept of management, valuing the opinion of staff and department supervisors to create a culture of excellent employee experience as well as superior client service and patient care. This includes: mentoring the staff and overseeing the business operations and maintenance of the facility; ensuring the business growth and profitability of the practice; and supporting the hospital’s mission of delivering high quality patient care and exceptional client service.
The Hospital Manager must have an above average knowledge of financial statement analysis and be very familiar with all HR compliance regulations.
The Hospital Manager must be “hands-on” and be willing to adjust responsibilities as the hospital staff, culture and client expectations change. Above all, the goal of the manager is to work with the leadership team and Doctors to insure the highest quality medicine for our patients and a work environment that encourages employee growth.
Direct and develop the veterinary, technical and administrative staff towards the goal of quality patient care and excellent client service; assist in the formulation of objectives and policies to ensure efficient and profitable hospital operations.
Oversee the hiring, reviewing, disciplining and terminating of professional staff, in accordance with and with the approval of the Regional Management team.
Review the P&L Report monthly and partner with the Hospital Medical Director to increase revenue and limit expenses; work with home office to prepare and submit the yearly budget (budget forecast, operating plan, cap-ex expenditures) and participate in the evaluation process with Regional Management team.
Model an “owner” mentality in hospital by demonstrating a willingness to assist all employees in making the practice a success; invest the necessary amount of time to accomplish the required responsibilities and ensure the smooth operation of the hospital.
Positively represent the hospital and VCA in the professional community and to the general public.
Skills and Qualifications
At least 3-5 years of managing a veterinary practice and financial budget management experience.
Knowledge of sales and marketing techniques.
Excellent verbal and written communication skills, especially to a diverse range of audiences and settings.
The ability to make decisions, delegate responsibility and achieve results with hospital team members.
Professional comportment and appearance, with excellent interpersonal skills and a friendly, positive attitude.
Respect for and willingness to work with clients and their pets.
Must be able to handle multiple tasks and deal with an environment of changing priorities.
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